Purpose:
Ensure quality participants are chosen to attend BYLC Programs and Events.
Core responsibilities:
● Plan, organize, maintain, and manage the processes and operations oI admission and registration services
● Develop strategies, recommend, organize, and administer BYLC's policies and procedures pertaining to the admissions and registration of all students
● Develop communication plan for admissions and registration of students
● Collect and analyze a variety of complex data and information regarding admissions, registration, online processes, telephone helpline, and direct services
● Oversee the documentation, security, and confidentiality of student records
● Present admissions and registration information to a variety of audiences
● Collaborate with staff, faculty, administrators, and internal departments to research and resolve complex student issues relating to admission, dual enrollment, registration, cancellations, and refunds
● Research and diagnose issues from a "systems" perspective and design strategies to resolve admissions and registration system
● Establish and maintain an annual calendar of admissions and registration events and track progress
● Ensure documentation of all admissions related tasks and activities
Education:
Graduation from any reputed university
Experience:
● 3 years
● Professional qualification: Experience in handling customer complaints and queries, experience in working with HRIS/Salesforce/CRM portals.
Required technical skills:
● MS Office (Excel, Word, PowerPoint) G-suite
● Mail merge
● Virtual communication platform management (Zoom, Meet, Click-up, etc.)
Required soft skills:
● People management
● Communication
● Persuasion
● Patience and Perseverance
Duration:
3 years (possibility of extension)
Employment type:
Full time
Benefits:
● Competitive salary with housing, health, and travel allowances
● 2 festival bonus and performance based yearly increment
● Opportunity to work from home for new mothers
● 6 months of paid maternity leave
● 15 days of paid paternity leave
● 15 days of paid child adoption leave
● 30 days of paid prolonged illness leave
● 18 days of paid annual leave, 10 days of paid casual leave, and 14 days of paid sick leave
● Work in a multicultural environment with diverse and talented youth from Bangladesh and abroad
● Access to world class leadership and professional development training.
Job location:
Dhaka
Deadline of application:
This position will remain open until the vacancy is filled. Only shortlisted candidates will be contacted for further assessment.